How it works

Our ordering process is quick and easy - no waiting for a minimum number of customers to order and no changing deadlines. Just a few easy steps and you can be enjoying fresh, chemical-free veggies!

Place-order-online-groceries-organic-deliveredLocal Farmers Organic FoodHappy Customers Organic Food

ORDER TIMEFRAMES: Order by midnight Tuesday for delivery or pick-up on Thursday, Friday, Saturday or Sunday (depending on your location).

You can peruse our products but not place orders outside of this timeframe. That's because pricing and availability changes weekly depending on the seasons. We get an update from our farmer every Monday morning.

Other things you might like to know:

  • We email out a 'This Week at the Farmacy' Newsletter every Monday - it's the best way to find out what new produce and local products we have, what's on special and any other important information about our service. It's also a great reminder to put your order in! Enter your email address at the bottom of this page to ensure you receive it.
  • We also communicate with our customers in our Farmacy Family Facebook group. We order all kinds of extra items for our Farmacy Family members - don't miss out, join the group here.
  • Our website and the Set Box contents are updated every Monday around midday. The box contents change every week according to what's in season and what's locally available.
  • Everything on our site is spray-free, certified chemical-free or certified organic.
  • Our Wednesday confirmation emails sometimes go to junk mail - be sure to check there!
How we communicate with our customers
SMS: Once you place your first order with us, you'll automatically be added to our SMS database. You'll receive a text message on your delivery day reminding you that your order is coming today and, if you've ordered in the last month, a text message at midday on Monday letting you know orders are open.
You can unsubscribe from our SMS reminders at any time. Just reply STOP or get in touch with us another way.

Email: We also send a weekly newsletter every Monday around midday. This is where you'll find out what produce and grocery items we have available and any changes that may have been made to our pick-up points, ordering system or anything else.

You'll also get a standard confirmation email each time you order and a pick-up/delivery details email on Wednesday afternoon with the address and details for your collection or home delivery. Be sure to check we have you down for the correct location/delivery day.